FAQs

Is there a minimum purchase for my order?
Yes.
With consideration of the packing cost, shipping insurance, and all the fees incurred from a sales transaction,
minimum purchase of USD 10 applies to all orders
**shipping fees do not considered as part of the minimum**
Orders that do not meet the minimum will be canceled without prior notice and will be fully refunded

How will my order ship and how long does shipping take?
Orders are generally dispatched within 3 to 5 business days, by Pos Malaysia or Fedex, depending on the courier you choose during checkout.

Delivery time frame (subject to custom clearance)
Asia → 1 to 2 weeks
Australia / United States / Canada → 3 to 4 weeks
Europe → 4 to 6 weeks
Middle East → 3 to 4 weeks

Can I track my order?
Unfortunately, no.
The tracking info by regular mail is fairly unreliable as the postal services aren't required to scan them upon arrival at each destination.

Is it possible for me to have detailed and thorough tracking information?
Yes, it's possible.
Tracking information will be available if you choose to have your order shipped by Fedex.
(Shipping option is available when you check out)

I need my purchases urgently. Can you do express shipping?
Yes, we can!
We ship all express shipments by Fedex. It arrives in 5 to 7 business days once dispatched.
(Shipping option is available when you check out)
**Please note that orders that have been shipped cannot be expedited

What happens if my package is lost?
Packages are not considered lost until 60 days from the day of shipping.
Should it unfortunately be lost, we will send a replacement for the orders.

Should buyers opt for a refund, cost for the items purchased will be reimbursed EXCLUDING the shipping fees
(we cannot refund shipping fees under any circumstances)


Do you offer free shipping?
Yes we offer free domestic shipping (Malaysia) for orders above USD45 and free international shipping for orders above USD 75
(subject to change without prior approval)

Do you have any promotion / coupon codes to be used on my order?
For any special offers and deals do follow our Instagram page!
https://www.instagram.com/papergeekco/

Wholesale availability
All of our products are available for wholesale!
Kindly direct your inquiries to papergeekco@gmail.com